Customer Service Policy

Our commitment to you, our College users, is to:

provide a service which is friendly, helpful and responsive to your needs
provide the fullest possible service at all times, within the constraints of available resources
create a pleasant and welcoming environment in which you can achieve your educational goals
make available materials and information resources appropriate to your needs
train and develop our staff so that they continue to provide a quality service
use the information gathered from complaints, suggestions and user surveys to help us improve services.

taking good care of College materials, property and equipment
returning the materials you borrow on time
refraining from eating, drinking, smoking and using personal stereos and mobile phones in the College
treating College staff and fellow students with respect and courtesy
looking after your personal property, keeping valuable items with you at all times
giving quality feedback and making suggestions.

Policy last reviewed: July 2020